Answer routine questions
Share useful answers about your hours, services, and business.
A receptionist that works around your business.
We install and manage an AI receptionist that answers calls, captures enquiries, and connects customers with your team. From the first call flow to ongoing support, we handle the setup.
Configured by Altesa. Powered by established AI platforms.
Example conversation
Receptionist: Thanks for calling. How can I help?
Caller: I’d like a quote for a bathroom renovation.
Receptionist: Of course. Let me take a few details for the team.
What your receptionist can take care of.
We agree what it should handle, what information it can share, and when your team should step in. Each capability depends on your configured setup and supported connections.
Capture new enquiries
Collect the details your team needs to follow up.
Arrange bookings
Connect calls with your agreed booking process.
Route calls to your team
Send the right conversations to the right person.
How it works
From your first call flow to a confident launch.
We work through the practical details with you, test real situations, and agree how the receptionist fits into your working day.
- 01
Start with your business
On a discovery call, we discuss the calls you receive, the enquiries you want to capture, and where your team needs help. We check which tasks and connections are a good fit.
- 02
Build your call flow
You provide your services, opening hours, service area, and approved answers. Together, we agree the greeting, questions to ask, booking rules, and situations that need a person.
- 03
Connect your tools
We check your phone provider, calendar, and any relevant business tools. Where supported, we configure call forwarding, booking connections, or enquiry delivery around your existing process.
- 04
Test it together
We try common questions, new enquiries, unavailable appointments, and requests outside the agreed scope. You review the responses and approve the call flow before it handles customers.
- 05
Launch with clear rules
We agree which calls to send to the receptionist, how your team receives the details, and what happens when a caller needs someone. We check the connections during launch.
- 06
Review and improve
As part of your agreed support, we review how the setup is working and update approved information or call rules. Changes to your services, hours, and team can be reflected in the setup.
Your team stays part of the conversation.
We agree the limits with you: what the receptionist can answer, when it should collect a message, and when it should transfer a call if your phone setup supports it. If nobody is available, it follows the fallback you approve. Work that needs human judgement stays with your team.
Made for your working day
Useful calls. Clear next steps.
Construction & trades
While you are on site, collect a caller’s contact details, location, and the type of work they need. Pass a clear quote request to the team for follow-up.
Home services
For plumbing, electrical, and other service businesses, gather job details and arrange a callback. Route priority enquiries according to the rules and availability you agree.
Hospitality
Answer approved questions about opening hours, facilities, and services. Capture reservation enquiries or connect to a supported booking process while your team looks after guests.
A few things you
might be wondering.
Do you build the AI technology?
No. Altesa Studio is an independent agency that selects and configures established third-party AI platforms. We handle your business information, call flow, supported connections, testing, and the support we agree with you.
Can I keep my existing phone number?
It may be possible through call forwarding or a supported connection to your phone system. We check your provider and current setup first, then agree which calls the receptionist should handle and how your team remains reachable.
What happens when a caller needs a person?
We configure an agreed handoff. Depending on your phone system and team availability, that may be a call transfer or collecting a message for a callback. We test the fallback for times when nobody is available.
Can it handle different languages?
Language support depends on the platform and voice configuration. Tell us which languages your customers use, and we will check what is supported and test relevant conversations before agreeing the setup.
How much does it cost?
We quote for your business after discussing call volume, the tasks you need, supported connections, and ongoing support. We explain the agency work and any platform or usage costs before you decide.
Do I need a new website as well?
No. You can start with an AI receptionist on its own. If your website also needs attention, our website service is available separately or alongside the receptionist setup.
Let’s talk
Let’s make your business easier to reach.
Tell us about the calls you receive and where you need help. We’ll work out a useful next step together.